# CV ## Experience ### [Baserange](http://baserange.net.au/) #### Customer Experience Associate (eCommerce & Retail) <span class="label">March 2023—Present</span> - Delivered warm, considered and unique customer experiences in-store and online resulting in exceeding monthly sales targets. - Supported customer needs by providing technical guidance on product styles, garment fabrics, production processes, and care requirements. - Developed onboarding resources for new team members and facilitated thoughtful learning experiences to support their ongoing growth and confidence in their role. - Improved store operations such as stock accuracy to ensure seamless customer experiences across both in-store and eCommerce channels. ### [MESS (Melbourne Electronic Sound Studio)](https://mess.foundation/) #### Communications Lead & Webmaster <span class="label">March 2025—September 2025</span> - Developed a communications strategy to support both new and existing audiences during the organisation’s relocation to Fed Square. - Created content such as copywriting assets to promote cultural programs and community engagement. - Oversaw social media channels, digital campaigns, and website ecosystems; increasing engagement, reach, and accessibility. - Managed WordPress website operations, proactively troubleshooting and resolving technical issues to maintain site stability and functionality. ### [Love + Money](https://loveandmoney.com/) <span class="label">January 2023—March 2023</span> #### Producer - Collaborated with multiple stakeholders, communicated harmoniously with clients to deliver expectations. - Managed multidisciplinary teams and projects using project management software, ensuring on-time delivery. - Created detailed briefs to communicate client needs and reviewed deliverables for quality assurance. - Coordinated design sprints, coordinated deadlines, and provided weekly updates to ensure project alignment. ### [Aesop](https://www.aesop.com/) #### Global Digital Producer <span class="label">March 2020—January 2023</span> - Delivered [digital minimum viable product The Athenaeum](https://www.aesop.com/r/the-athenaeum/) (MVP content blog) on aesop.com which increased Search Engine Optimisation (SEO) metrics and strengthened brand awareness. - Collaborated with Subject Matter Experts to produce compliant, accessible, and legal content; led global producers in creating culturally aligned material. - Performed user acceptance testing to ensure optimal experience, enhanced content platform capabilities through technical input. - Executed global digital strategy for Aesop.com, including campaigns, partnering with key stakeholders to deliver evergreen content. #### Retail Consultant <span class="label">September 2017—March 2020</span> - Provided tailored, memorable customer experiences a building and maintaining a loyal customer base in multiple stores across Victoria - Demonstrated strong product and brand knowledge; exceeding monthly KPI’s and targets - Delivered thoughtful training and learning experiences to new colleagues to instil confidence and success within the team ### [Apple Inc.](https://www.apple.com/) #### Genius Administrator <span class="label">April 2017—September 2017</span> **04/2017 - 09/2017** - Tailored product solutions, provided expert advice, diagnosed issues, resolved repairs, mentored staff, managed conflicts, and enhanced customer relations at Apple. #### Technical Specialist <span class="label">August 2016—September 2017</span> - Assisted customers in effectively using Apple products; assessed their needs, provided technical solutions or training, leading to strong customer relationships. #### Specialist <span class="label">July 2015—August 2016</span> - Delivered exceptional customer experiences by identifying customer needs, recommending suitable products, and fostering a culture of belonging and excellence where success is measured through team productivity.